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Our motto is: “If we don’t know how to answer a question, We do know how to look it up!”

Our mission is simple, provide the most comprehensive resource that is easily understandable for the beginner as well as valuable to the more experience person in the Medical Office and Hospital field.

Our founder, web designer and main blogger is Jolene MacFadden.  Jolene has worked in doctor offices, hospitals, and psychiatric facilities for over 25 years in all phases of Accounts Receivable including billing, Front Office, Back Office, Hospital Admissions, Financial Counseling, ER Admissions and Payroll. She has taken and passed the CHAA – Certified Healthcare Access exam.

Jean Roden, contributor and editor, has also worked in doctors offices, hospitals and psychiatric facilities for over 30 years in all phases of the Accounts Receivable area including Medical Auditing.

Amanda MacFadden, contributor and editor, has worked in a hospital setting, urgent care facility, Manager in one of our local doctor’s Offices over Precert and Scheduling and Credentialing Clerk in the Medical Staffing Office of one of our largest hospitals and is currently working at a major Medical Office keeping their doctor’s credentials up-to-date.

Together all of our founding editors have over 60 years of experience to help you on the road to being the “BEST INSURANCE CLERK’ you can be!

Company history

Our website has been on the web for a quite a years now and our personnel that provide the information on the site has over 60 years experience in the Medical Office field between them. We have worked in all areas of the Medical Front and Back Office in both Doctors Offices, Hospitals, Urgent Care Facilities as well as psychiatric facilities.

What This Website is About:

We have created a resource for those who would like to know what being a Patient Access Rep, Revenue Recognition Rep, Hospital Admissions Clerk, ER Registrar, or Front Office Medical Clerk is all about.  There is a basic introduction to what this field is about, some of the knowledge that is required to do the job and some resources for those who are already doing the job. We hope you will become a subscriber to our blog we hope to be informative and sometimes even entertaining.  NEWS and UPDATES page here.

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  • December Holidays for Medical Clerks December 16, 2015
    December holidays for medical clerks are the same as for anybody else. As for our subscribers and readers we have below links to the forms we offer for FREE. Some you can use in your everyday duties at work, two of these are for fun. Who doesn’t like to do some crossword and search-a-word puzzles? […]
  • New And Improved Website September 13, 2015
    Welcome to the New and Improved Website which combines all the information from our former “Medical Office Clerk Info” blog and our current “How To Be An Insurance Clerk” website. Granted, we haven’t been posting many updates to either website but with the changes we have been making we hope to remedy that in the […]
  • Relax and Enjoy the Holidays December 11, 2014
    Relax and Enjoy the Holidays this month but you will also have to get ready for the New Year when most patient’s insurances will change and their deductibles are due again. I hope you are preparing a new cheat sheet for the new year with all your most popular insurance plans and their updated deductibles, […]
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