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Our motto is: “If we don’t know how to answer a question, We do know how to look it up!”

Our mission is simple, provide the most comprehensive resource that is easily understandable for the beginner as well as valuable to the more experience person in the Medical Office and Hospital field.

Our founder, web designer and main blogger is Jolene MacFadden.  Jolene has worked in doctor offices, hospitals, and psychiatric facilities for over 25 years in all phases of Accounts Receivable including billing, Front Office, Back Office, Hospital Admissions, Financial Counseling, ER Admissions and Payroll. She has taken and passed the CHAA – Certified Healthcare Access exam.

Jean Roden, contributor and editor, has also worked in doctors offices, hospitals and psychiatric facilities for over 30 years in all phases of the Accounts Receivable area including Medical Auditing.

Amanda MacFadden, contributor and editor, has worked in a hospital setting, urgent care facility, Manager in one of our local doctor’s Offices over Precert and Scheduling and Credentialing Clerk in the Medical Staffing Office of one of our largest hospitals and is currently working at a major Medical Office keeping their doctor’s credentials up-to-date.

Together all of our founding editors have over 60 years of experience to help you on the road to being the “BEST INSURANCE CLERK’ you can be!

Company history

Our website has been on the web for a quite a years now and our personnel that provide the information on the site has over 60 years experience in the Medical Office field between them. We have worked in all areas of the Medical Front and Back Office in both Doctors Offices, Hospitals, Urgent Care Facilities as well as psychiatric facilities.

What This Website is About:

We have created a resource for those who would like to know what being a Patient Access Rep, Revenue Recognition Rep, Hospital Admissions Clerk, ER Registrar, or Front Office Medical Clerk is all about.  There is a basic introduction to what this field is about, some of the knowledge that is required to do the job and some resources for those who are already doing the job. We hope you will become a subscriber to our blog we hope to be informative and sometimes even entertaining.  NEWS and UPDATES page here.