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Our motto is: “If we don’t know how to answer a question, We do know how to look it up!”

Our mission is simple, provide the most comprehensive resource that is easily understandable for the beginner as well as valuable to the more experience person in the Medical Office and Hospital field.

Our founder, web designer and main blogger is Jolene MacFadden.  Jolene has worked in doctor offices, hospitals, and psychiatric facilities for over 25 years in all phases of Accounts Receivable including billing, Front Office, Back Office, Hospital Admissions, Financial Counseling, ER Admissions and Payroll. She has taken and passed the CHAA – Certified Healthcare Access exam.

Jean Roden, contributor and editor, has also worked in doctors offices, hospitals and psychatric facilities for over 30 years in all phases of the Accounts Receivable area including Medical Auditing.

Amanda MacFadden, contributor and editor, has worked in a hospital setting, urgent care facility, Manager in one of our local doctor’s Offices over Precert and Scheduling and currently working in the Medical Staffing Office of one of our largest hospitals.

Together all of our founding editors have over 60 years of experience to help you on the road to being the “BEST INSURANCE CLERK’ you can be!

Company history

Our Company has been on the web for a couple of years but the personnel that provide the information on the site has over 60 years experience in the Medical Office field between them. We have worked in all areas of the Medical Front and Back Office in both Doctors Offices, Hospitals, Urgent Care Facilities as well as psychiatric facilities.

What This Website is About:

We have created a resource for those who would like to know what being a Patient Access Rep, Revenue Recognition Rep, Hospital Admissions Clerk, ER Registrar, or Front Office Medical Clerk is all about.  There is a basic introduction to what this field is about, some of the knowledge that is required to do the job and some resources for those who are already doing the job.  This along with our blog site at: has all the information you will need to do your job well and to keep abreast of the changes and trends in our field.  We hope you will become a subscriber to this and the blog site as they will both be informative and sometimes even entertaining.  We try not to duplicate our information and none of our articles from the blog will overlap those on our NEWS and UPDATES page here.

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  • Appreciate Patient Access Reps April 4, 2014
    National Patient Access Personnel Week is here again. My, how the year has flown. We hope all of our fellow Patient Healthcare Access Reps, Revenue Recognition Reps, ER Registrars, Hospital Admissions Personnel, Front and Back Medical Office Workers are being recognized for all that they do during the year for your medical facility. These men […]
    Jolene MacFadden
  • Professional Development October 1, 2013
    Professional Development is your responsibility. In the medical office field, more than likely, you will be on your own when it comes to keeping up with current trends, developments and professional certification and educational opportunities. Most large medical employers focus their professional development and educational seminars and classes on the doctors and nurses. After all, […]
    Jolene MacFadden
  • Medical Humor September 1, 2013
    Medical Humor. Let’s face it our jobs are stressful and we need to find an outlet to keep us sane. One of the things that I do is find and read funny cartoons. These break up my day and most of them can put a smile on your face. Of course, some of them we […]
    Jolene MacFadden
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